Updated May 2023
Last updated May 2023 to comply with the Australian Privacy Principles.
Prescience (Prescience Market Research Australian Pty Ltd ABN 16111772920) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
What personal information about you does Prescience collect and hold?
The information Prescience collects may include name, email, DOB, personal address depending on the requirements of each survey we conduct. The information we gather is used for matching you with the appropriate research projects. We also may ask you provide correct details so that we can send any prize or rewards owed.
When providing personal information you have the option of remaining anonymous or using a pseudonym to be identified by however, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this may not be practicable.
Depending on the nature of the research we conduct, we may also collect sensitive information from you, including information on racial origin, political opinions, religious beliefs, membership or trade unions, sexual preferences and health information. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research we conduct. In most cases any sensitive information collected in our surveys will be used in aggregate form that will not personally identify you.
Please note we do not collect any government related identifiers such as Medicare, Tax File numbers or Driver License details.
We take reasonable steps to ensure that the information collected is accurate, up to date and complete for our research requirements. Survey participants have the option to access and update their own personal information (or email us to assist in doing so) provided that your data was not provided anonymously or has not been de-identified.
How does Prescience collect and hold your personal information?
Prescience will generally collect your personal information directly from you in the course of you participating in our research and/or surveys. However, we may also from time to time collect personal information about you from third parties, such as subscription or members lists provided from our clients for research purposes. This information will usually include but is not limited to contact name & email address. We will take steps to ensure that the information such as client lists is up to date and only contains personal information relevant to the purpose of research.
What are the purposes for which Prescience uses, handles and discloses your personal information?
Who will Prescience disclose your personal information to?
Prescience will not disclose any personally identifiable research information we collect from you unless we have your express consent to do so and will only report the information you provide in an aggregate form that will not personally identify you. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express consent or are required to do so by an Australian law or court/tribunal order.
You have the right to request access to any identified personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints
Privacy Officer, Prescience Research, 22 Enfield Drive, Torquay, VIC 3228 or email email@example.com
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
When visiting the Prescience web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
- the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
- the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
- pages accessed and documents downloaded – this indicates to Prescience which pages or documents are most important to users and also helps identify important information that may be difficult to find;
- duration of the visit – this indicates to us how interesting and informative the Prescience site is to candidates; the type of browser used – this is important for browser specific coding
- In order to optimize the Prescience web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution
Prescience & Cookies
A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (tracking cookies). Prescience does not use either session or tracking cookies.
Retention and destruction of Personal Information
Prescience will destroy or de-identify your personal information as soon as practicable once it is no longer needed for research purposes. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
Security of Information
Prescience will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
We are committed to ensuring your information is secure. We’ve put in place suitable physical, electronic and managerial procedures to reasonably secure any information collected from you from misuse, interference or loss, and in order to prevent unauthorised access, modification or disclosure to that information.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Participation in our surveys is voluntary. If you do not wish to take part in any future surveys from Prescience, please send an email to firstname.lastname@example.org with the word ‘unsubscribe’ in the subject heading or reply to the latest survey invitation by clicking on the “Click here to unsubscribe” link located toward the bottom of the invitation.
In this policy “personal information” has the same meaning as under the Privacy Act.